Do not give up
You can return the product you have purchased within (7) days from the delivery date without opening, using, or allowing it to deteriorate. Before returning the product, please send it to info@tvt.com.tr with an e-mail containing your invoice number and order number, specifying the reason for the return. As soon as our company receives the e-mail or fax you sent, you will be contacted and you will be informed how to return the product. It should be returned with the product on the invoice issued in your name. The cost of another product or product will be refunded to your credit card instead of the returned product. Refunds will be paid due to transportation costs will be borne by you.

II. Items Damaged During Transport
Products damaged during transportation should not be received and a report regarding the damage should be attached to the transportation company. The product should not be returned due to small dents that may be in the box or packaging so as not to damage the product. However, upon receipt by you, the transport company will be deemed to have fulfilled its duty. After the damage report of the unaccepted product is delivered to our store, our store will deliver a new product to you as soon as possible.

III. Faulty Products
Please send an e-mail containing your invoice and order numbers to info@tvt.com.tr by stating the faulty products that were not noticed during the delivery and occurred in the application. If your reason for return is deemed appropriate, after sending the invoice to our store with the returned product, the faulty product will be replaced with a new one;

VI. Shipping and Delivery

Your orders until 16:00 during the day are delivered to the cargo company until 18:00 on the same day, depending on the product stock status. Your order will be canceled when you notify your cancellation by phone 0 242 444 888 4 or to info@tvt.com.tr until 30 pm.

Refunds will be paid due to transportation costs will be borne by you.